FAQs

 Here are some answers to common questions about ordering and returns:

Do I need an account to order? No, you can place an order as a guest. However, having an account with us comes with perks like a quick checkout process, easy order tracking, and updates on new releases and promotions.

What if I forgot my password? Click "Lost password?" on the login page to create a new password.

What if I typed the wrong email address? Please contact us to change your email address. Make sure to fill in your address details correctly, or the package may be returned to us.

Are there any exchange rates? All transactions are based on US Dollars. If your credit card is based on another currency, your order total will be calculated based on the daily exchange rate.

What payment methods do you accept? We accept all major credit cards and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order? Your information is entered into a SSL secure web page and encrypted before being sent directly to our credit card provider's network for authorization. Your credit card information is not stored on our servers.

How do I change or cancel my order? We reserve the right to accept or decline an order, or any portion thereof, in our sole discretion. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

How do I set my shipping address? Make sure to enter your address in English input method, including punctuations. If certain letters of your address contain non-English letters, use similar English ones instead.

When will my order arrive? Delivery time depends on the shipping option you choose. We will email tracking information once your order has shipped.

Can I use several discount codes in one order? No, promotions and discount codes cannot be combined unless stated otherwise.

What do I do if I have missing items in my order? Contact us immediately.

How do I return an item? Contact us within 30 days of receiving your order with your order number and reason for return. Returns must be in original condition with packaging intact.

What if the item(s) I received are defective/incorrect/damaged? Contact us within 7 days of receiving your order with your order number and photographs of the item(s).

When will I receive my refund? Refunds will be credited to your original form of payment within 7-10 business days of receipt of the returned item or cancellation request.